Daejeon City has launched an AI-based civil service for the first time in the country

Daejeon City began providing AI-based intelligent civil service for the first time in the country on May 16.

Daejeon City's intelligent civil complaint processing service called "Nuri On" is an AI-based unmanned information terminal that makes it easy for the elderly and the visually impaired to apply for civil complaints. A total of seven civil services can be applied, including △ basic pension, △ elderly job application, △ issuance of disabled registration card, △ issuance of youth certificate, △ women's youth sanitary pad voucher application, △ moving-in report, and △ resident registration correction report.

Nuri On is installed at eight places in Daejeon City, including ▲ Daejeon Senior Welfare Center ▲ Daejeon Disabled Group Federation ▲ Hanbat Library ▲ Daejeon Braille Library ▲ Yuseong-gu Senior Welfare Center ▲ Comprehensive Support Center for Businesses with Disabilities ▲ Gujeuk-dong administrative welfare center ▲ Gwanpyeong-dong administrative welfare center, and plans to operate it for residents of Jung-gu and Yuseong-gu and gradually expand it to five districts in the future.

Through Nuri On the app, civil petitioners in Daejeon can fill out the forms by sign language or voice without visiting the window, and receive the results of civil petition applications on the site through Nuri On and the applicant's mobile phone text message.

In addition, the Ministry of Interior and Safety's public MyData information was used to automate the application form so that civil petitioners can easily fill out the application form.

The Nuri On application is an upgrade version of the nation's first intelligent civil service information system "Nuri View" established by Daejeon City last year.

Through artificial intelligence-based sign language and voice recognition technology, Nuri View received favorable reviews from the disabled and the elderly by guiding civil service information according to the type of disability.

In particular, it acquired patents related to artificial intelligence-based integrated audio-visual information provision system and was selected as one of the 1,000 best services and government innovation cases for public service promotion projects using advanced information technology between 2021 and 2022. In addition, Daejeon City won the Presidential Award in 2021 for its contribution to national informatization.

However, Nuri View could not provide services for the entire civil service process, including applications for civil complaints, processing civil complaints, and notification of results because it was only available for civil complaints.

Daejeon City participated in the "intelligent informatization project for solving social issues" held by the Ministry of Science and ICT to secure 900 million won in state funds and invested a total of 1.5 billion won, including business charges.

" Nuri On " of Daejeon City is expected to provide civil service processing services with convenient unmanned information terminals to reduce the digital information gap for the socially disadvantaged and improve civil service by enhancing administrative efficiency.

"We plan to gradually expand the intelligent civil service information system (Nuri View) established by Daejeon City, the 4th Industrial Revolution, and the intelligent civil service (Nuri On) that can handle civil complaints," and “We will actively support the socially disadvantaged, including the elderly, to easily use the civil service window by proactively applying technologies such as artificial intelligence and intelligent terminals to civil service,” said Lee Sung-rak, an information officer at Daejeon City.

Meanwhile, the Ministry of Interior and Safety is reportedly actively considering expanding the introduction to local governments nationwide, showing high interest in Nuri View and Nuri On established by Daejeon City.

Reported by Smart City Today