LG Electronics Faces Lawsuit Over Alleged Defective Washing Machine Despite Being Touted as the 'Best'

Amid claims of manufacturing the 'best washing machine' by the US consumer magazine Consumer Reports, LG Electronics is now confronted with legal challenges within the US market. A representative from LG Electronics stated, "We are currently trying to comprehend the case," and clarified, "We have yet to receive any lawsuits, hence our wait-and-see approach."

According to industry sources, LG Electronics USA was recently sued in the Georgia Superior Court in Gwinnett County for defective washing machines.

"Man Sues LG Electronics, Claiming Washing Machine Is Defective" was reported by law.com on the 6th of this month (local time).

According to the media, on the 2nd (local time), the Jones Law Firm filed a lawsuit in the U.S. Superior Court of Georgia, Gwinnett County, alleging that the defendant (LG Electronics Corporation of America) manufactured a defective washing machine that caused water damage and demanded damages of more than $239,000 (approximately 314 million won).

The LG Electronics representative expressed concern about the media's one-sided coverage of the plaintiff's claims, emphasizing the need to await the formal arrival of the lawsuit before issuing a response. The represetative also suggested that the surge in lawsuits in the US might be the result of customers expressing their dissatisfaction rather than a genuine product defect.

In contrast to the negative media coverage, LG Electronics promptly released a press statement declaring their washer and dryer set as the top-ranking "Best Washer and Dryer Set" in Consumer Reports' 'Best Washing Machines of 2023' list, securing the first to third positions in the drum, tub, and agitator categories, respectively.

Consumer Reports had previously published the news on the 31st of last month.

The industry is closely monitoring the lawsuit's developments, aware that the outcome could potentially lead to a complete shift in perception for both American consumers and Consumer Reports.

Consumer Reports conducts extensive evaluations and rankings of a wide range of products sold in the US, including home appliances, based on consumer surveys and its own testing procedures.

Consumer Reports regularly evaluates and ranks a variety of products sold in the U.S., including home appliances, based on surveys of consumers who actually use them and its own tests.